Our app puts you in control.
The Ally app is your go-to for your vehicle and other accounts. Easily manage all the details whenever you want, wherever you are.
Get the app
Pay your way.
Find a payment route that works for you.
Pay online or from the Ally app.
Make one-time payments or use Auto Pay to set up recurring payments, all with no additional fees. Be sure to have your bank account number and routing number on hand.
Set Up PaymentsPay using your bank’s bill pay feature.
Set up a bill payment through your bank using your vehicle account number. Your bank might require additional information, including the payment address.
Pay with a debit card.
Make a one-time debit card payment through CheckFree Pay. You’ll need to have your vehicle account number, your debit card number and your zip code on hand. CheckFreePay is a third party that charges a $3.75 fee in addition to your payment amount.
Pay by text.
To get started, you'll need to opt in to all the texts listed in the Payments section of Alerts and add or confirm your mobile number. Just reply PAY to the reminder we'll send seven days before your monthly payment is due and we'll process your payment.
Go to AlertsMail a payment to:
Payment Processing Center P.O. Box 71119 Charlotte, NC 28272-1119
Be sure to write your vehicle account number on your check, and include your billing statement coupon, if it’s available.
Pay through ACI Payments, Inc.
Call 1-888-631-8930 to use the ACI Pay feature. You’ll need to have your vehicle account number, your bank account number or card number, and your zip code on hand. ACI Payments Inc. is a third party that charges a $4 money transfer fee in addition to your payment amount.
MoneyGram
You can visit a MoneyGram location near you to make a one-time payment. MoneyGram is a third party that charges a fee in addition to your payment amount.
Western Union® Quick Collect®
You can visit a Western Union Quick Collect® location near you to make a one-time payment. Western Union is a third party that charges a fee in addition to your payment amount.
Contact MoneyGram or Western Union to learn more about available payment options and current fees.
Get more out of your ride with these reads.
FAQs
We have answers.
Yes. To make an auto payment greater than the amount noted on your bill, include the additional amount when making your payment. This can be done using any of our available payment methodologies.
The easiest way to make a payment is to log in, find your vehicle account in your Snapshot, and select Make a Payment—you can pay using your checking or savings account. You can also select Payments to enroll in Auto Pay.
Pay using a debit card
You can make a one-time online debit card payment through CheckFreePay. You'll need to have your vehicle account number, your debit card number, and your ZIP code on hand. Keep in mind: CheckFreePay is a third party that charges a $3.75 fee for its payment services, which is in addition to your payment amount.
Additional or early payments
You can make additional or early payments, however, we can't accept them from Direct Pay customers. If you'd like to make extra payments online, you'll need to cancel Direct Pay and enroll in Auto Pay. Or, give us a call at 1-888-925-2559.
Paying off your vehicle
In most cases, you can pay off your financed vehicle online. Log in, choose the vehicle from your Snapshot, then select Payments, then View Payoff Quote. If you leased your vehicle, you’ll want to choose Lease-End Options. Follow the instructions to view your estimate and pay off your vehicle.
Still have questions? Visit our Help center.
Ally currently offers customers the ability to speak with a representative in English or Spanish. If you would like to speak with a Spanish-speaking team member, call us at 1-888-925-2559. All written communication will continue to be provided in English. A translation and description of commonly used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs website, http://www.nyc.gov/dca.