Claims Support & Protection Benefits
You’re covered.
Your vehicle protection plan provides the coverage you need to prepare for the journey ahead.
Coverage you can count on.
From understanding your Ally Premier Protection coverage to filing a GAP claim, the Vehicle Coverage Center is your go-to for details about all our vehicle protection plans.
Ally Premier Protection.
The Ally Premier Protection suite of products offers several coverage options from basic maintenance to major repairs.
Contract transfer.
Go to the Vehicle Coverage Center to transfer your vehicle service contract to a new owner.
Contract cancellation.
To cancel your vehicle service contract, call us at 1-800-631-5590 . If you cancel within 60 days and haven't filed any claims, we’ll give you a full refund. If you’ve filed any claims, or it’s after 60 days, we’ll prorate your refund. An administrative fee may also apply.
Vehicle repair.
The dealership where you purchased the contract is your best option for repairs, but you can take your vehicle to any licensed repair shop in the U.S. or Canada and tell the service advisor what level of Ally Premier Protection coverage you have. Our representatives will work with the service advisor to determine whether the repairs are covered under your plan.
Claims support.
For questions about claims, call 1-800-631-5590 .
Roadside assistance.
For questions about roadside assistance, call 1-888-925-2559 .
Guaranteed Asset Protection (GAP).
Protects you from the difference between your vehicle's value if it’s totaled and the amount you owe on your auto financing.
What to expect when filing a claim.
Filing a claim is simple.
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Enter your last name, ZIP and VIN.
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Upload the required documents .
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Submit your claim.
We typically process claims within 2 business days of receiving them.
Contract cancellation.
To cancel your GAP addendum, call us at 1-800-631-5590 . If you cancel within 60 days and haven't filed any claims, we’ll give you a full refund. If you’ve filed any claims, or it’s after 60 days, we may prorate any refund you receive. An administrative fee may also apply.
Claims support.
Go to the Vehicle Coverage Center to submit a GAP claim or call us at 1-800-631-5590 .
Ally Auto Care.
This plan covers common vehicle maintenance routines.
Contract transfer.
Go to the Vehicle Coverage Center to transfer your vehicle service contract to a new owner.
Contract cancellation.
To cancel your maintenance contract, call us at 1-800-631-5590 . If you cancel within 60 days and haven't filed any claims, we’ll give you a full refund. If you’ve filed any claims, or it’s after 60 days, we’ll prorate your refund.
Vehicle repair.
The dealership where you purchased the contract is your best option for service, but you can take your vehicle to any licensed repair shop in the U.S. or Canada and tell the service advisor what level of Ally Auto Care you have.
Claims support.
Ask your dealer representative for complete product details.
Everyday Protection Products.
This plan provides additional coverage that includes tire and wheel, dent, windshield and key protection.
Contract transfer.
Go to the Vehicle Coverage Center to transfer your vehicle service contract to a new owner.
Contract cancellation.
To cancel your Everyday Protection Product contract, call us at 1-800-631-5590 . If you cancel within 60 days and haven't filed any claims, we’ll give you a full refund. If you’ve filed any claims, or it’s after 60 days, we’ll prorate your refund. An administrative fee may also apply.
Vehicle repair.
Call 1-833-226-1521 for claim authorization. The repair facility performing the repair must receive pre-approval before any work begins or else your claim may be denied. The dealership where you purchased the contract is your best option for repairs, but you can take your vehicle to any licensed repair shop in the U.S. or Canada and tell the service advisor what level of Ally Premier Protection you have.
Claims support.
For questions about claims, call 1-833-226-1521 .
Roadside assistance.
For questions about roadside assistance, call 1-888-925-2559 .