Contact us.
Auto Finance
Ally servicing questions
Call
1-866-766-4622
Monday-Friday, 9:30 am – 6:30 pm ET
Saturday 9:00 am – 6:00 pm ET
Mitsubishi
1-855-305-2559
Monday-Friday, 9:30 am – 6:30 pm ET
Saturday 9:00 am – 6:00 pm ET
Chat
Monday – Friday, 9:30 am – 6:30 pm ET
Log in to Ally Dash for help with titles, payoffs, dealer buyouts, liens and customer contract questions.
Mail
Ally Financial
P.O. Box 380906
Bloomington, MN 55438
You can submit customer payments through SmartCash or mail checks to:
Ally Financial
Payment Processing Center
P.O. Box 71119
Charlotte, NC 28272-1119
Commercial Services Group
Call
1-877-602-3343
Monday – Friday, 9 am – 7 pm ET
Upload documents
Customers can upload documents through our Fleet Credit Line portal.
RouteOne or Dealertrack
Call
RouteOne® Help Desk
1-866-768-8301
Monday – Friday, 6 am – midnight ET
Saturday, 9 am – 9 pm ET
Dealertrack® Client Services
1-877-357-8725
Monday – Friday, 8 am – 7 pm ET
Saturday – Sunday, 9 am – 6 pm ET
Regional contacts and SmartCash
For SmartCash help, choose option 2 when you call the regional business centers.
Call
Northeast Regional Business Center
1-800-257-5023 , option 2
Monday - Friday, 9 am - 5 pm ET
Southeast Regional Business Center
1-800-742-1722
Monday - Friday, 9 am - 5 pm ET
Central Regional Business Center
1-800-697-3337
Monday - Friday, 9 am - 5 pm CT
West/PWC Regional Business Center
1-800-675-9387
Monday - Friday, 9 am - 5 pm CT
Contract Processing Center
1-855-223-2559
Monday - Friday, 8 am - 5 pm ET
Ally Insurance
F&I products and services
Vehicle service contracts, maintenance, GAP and other customer protection products
Call
1-800-631-5590
Monday - Friday, 8 am - 5 pm local time
Mail
Ally Insurance Service Center
P.O. Box 6543
Chicago, IL 60680
Ally Dealership Insurance
Wholesale floorplan, inventory, garage and other dealership protection products
Call
Policy Administration
1-800-729-4622
Monday-Friday, 8 am – 5 pm ET
Claims
1-800-225-5642
Monday-Friday, 8 am – 5 pm CT
Email
Claims
npccmailbox@ally.com
Mail
Policy Administration
Ally Insurance
500 Woodward Ave.
Detroit, MI 48226
Claims
Ally Dealership
Insurance
PO Box 6543
Chicago, IL 60680
Fax
Policy Administration
1-800-504-5047
Claims
1-800-337-9264
SmartAuction
Training
Ally Academy
Email
allyacademy@ally.com
Mail
Check payments
Ally Financial, Inc.
Attn: Dealer Training
500 Woodward Ave., MI-01-13-AUTOFIN
Detroit, MI 48226