Alerts FAQs

We'll send you important alerts by text and email about your payments and vehicle account, but we won't spam you with emails or texts you don't want. 

To manage some of the texts and emails we send, log in and go to Alerts. To learn more about how you can stop receiving texts from us, view our terms and conditions . 

If you've provided a mobile number and consent to text, log in and go to the Alerts page to sign up for certain text alerts. 

Once you've provided consent, you can manage some of the texts we send from Alerts. 

You can reply STOP to any text message we send, or log in and revoke consent from the Contact Information section of your profile.

Keep in mind – if you reply STOP or remove consent from your profile, we'll stop sending all text messages. If you'd like to edit your preferences for certain text alerts (like those about your payments), log in to Ally and go to Alerts. 

Log in to Ally and go to the Contact Information section of your profile to edit your mobile number. On the Ally app, go to your profile, then select View and edit contact information.

To stop or start receiving certain payment reminders (including reminders that let you make payments by text), log in , then go to Alerts to turn them on or off whenever you want. 

Note that when we have your mobile number and consent, we may send you some text messages automatically. For example, if there's an urgent issue with your account or you've set up a form of payment assistance, we may send you text alerts about those activities. We send these on a case-by-case basis, so you won't be able to pick and choose from Alerts.