Login FAQs
FAQs
-
You can set up your Ally log in credentials by enrolling online for a Bank, Invest or Auto joint account.
-
If you already have an Ally account but you don't see your vehicle on your Snapshot you'll need to add your vehicle to your account.
To do this, log in and select Add a Vehicle from the Account menu.
We'll ask you for some basic information when you enroll, including your Social Security number/Tax ID and your VIN/account number.
You can also enroll via the Ally app. Download for iPhone and Android .
-
All vehicle accounts financed through Ally, National Auto Finance Company, Nuvell Credit Company, American Suzuki Financial Services and other authorized creditors are eligible unless any of the following applies:
-
You've paid your account in full
-
You've returned the vehicle on your SmartLease account
-
Your account has been closed or canceled
-
-
Log in and enter your username and password.
Don't have a username and password? Enroll now .
You can also enroll via our Ally app. Download for iPhone and Android .
-
Our emails will never ask for sensitive or confidential information such as passwords, user IDs or Social Security numbers.
If you’re unsure if an email is from Ally, call us at 1-833-226-1520 and we'll investigate.
-
We use multiple levels of security to help protect your information. We use 128-bit Secure Sockets Layer (SSL) encryption for all communications between your browser and our servers that contain your personal information.
Here's how you can tell communications are encrypted:
-
Look for the padlock in your browser window
-
Confirm that the URL begins with https://
Use these tips to help protect your information online:
-
Don't use a password that can be guessed by someone you know
-
Never write down your password or disclose it to anyone else
-
Always log out when you've finished
-
Always exit your browser after you log out
-
-
It depends. If you register your personal device, you’ll still have to enter your username and password when you log in.
We don't recommend registering shared devices. When you log in from an unregistered device, we may use additional verification in the form of challenge questions to make sure it's really you.
-
Contact us if your online access has been temporarily locked.
-
We thoroughly train our employees to protect your personal information.
- Whenever you contact us (by phone, online and through our mobile apps) we protect your data and accounts by asking you for information that only you should know.
- We may confirm your identity with a single-use security code during the login process.
- We use technologies such as firewalls (which protect systems from intrusion) and encryption (scrambling of information).
- We continually review and enhance our security tools and procedures.
Visit our Security Center on the desktop site for more information on how to protect your identity.
-
Look for the https:// in the web address before you enter your username and password. It’s OK for a home page to begin with “http,” but you should always make sure you're on an "https" page before logging in.
You can also read security details of sites by selecting the padlock icon located at the top or bottom of your browser window. View the security certificate and make sure it matches the site.
Visit our Security Center for more information on how to protect yourself online.