The Ally App FAQs
FAQs
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Yes. We use the same 128-bit encryption as our desktop site to help keep your information secure.
The Ally app doesn't store any personal or account information on your device.
Visit our Security Center to learn more about how we protect your information.
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iPhone®
To install the Ally app on your iPhone, visit the Apple App Store. iOS 16 or higher is required.Android™
To install the Ally app on your Android phone, visit the Google Play Store. Android operating system 13 or higher is required.You'll need your Ally credentials and password to log in to the Ally app.
Don't have a username and password? Enroll now .
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To change or cancel a scheduled payment from the Ally app, log in and select Payments, then Transactions from the menu. Select Edit Payment Details or Cancel Payment to edit or cancel a transaction.
You can also cancel online or call Ally at 1-888-925-2559 within the applicable time frame below.
Cancellation Policy
For payments scheduled on the current day:-
Before 3 pm ET, you can cancel any time before 3 pm ET
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Between 3 and 6 pm ET, you can cancel any time before 6 pm ET
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Between 6 and 11 pm ET, you can cancel any time before 11 pm ET
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After 11 pm ET, your payment will be applied the next day. You can cancel any time before 3 pm ET the next day
For payments scheduled for a future day, you can cancel any time before 3 pm ET on the scheduled payment date.
Keep in mind: You can only cancel a payment if you're the person who scheduled the payment.
View or cancel an online debit card payment:
You can view or cancel online debit card payments through a third-party service provider .
Online debit card payments scheduled after 4 pm ET are applied on the following business day unless a different payment date is selected.
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