Auto Modification FAQs

Question 1

Does everyone on the account need to sign and accept to complete a modification?

Answer

Yes. We'll need all buyers on the account to accept the terms of the agreement. This means if we don't receive a signature of acceptance from everyone by the date outlined, we won’t be able to process your modification and you'll have to restart the process. We can't guarantee you'll see the same modification option again.

Question 2

What's the difference between modifying and refinancing?

Answer

Refinancing replaces your existing contract with a new one. Modifying, on the other hand, changes the terms of your current contract — in this case, the length of the contract and monthly payment amount.

Question 3

What should I do if I can't pay to get my modification on the day I want to sign up online?

Answer

You can chat with us or call 1-888-925-2559 Mon – Fri, 8 am - 11 pm ET or Sat 9 am - 7 pm ET and we’ll try to help.

Question 4

If I modify my contract now, do I have the option to defer payments later?

Answer

Once you complete a modification you won’t be able to modify again. You may still be able to change your due date or set up a payment extension.

Question 5

How can a modification affect my vehicle payment and credit?

Answer

A modification updates the terms of your contract to permanently lower your monthly payment and may result in additional finance charges. It’ll increase the total number of payments on your account.

A modification doesn’t change how we share info with credit reporting agencies and won’t change any payment performance history that already exists on your credit report.  

There’s no penalty if you want to pay off your account after you’ve modified it.