Payment Extension FAQs

Finance charges will accrue at your contracted rate and aren't compounded during the deferral period or otherwise.

Yes, you can still sign up for a payment extension even if your account is past due.

Your extension will include past-due payments and payments not yet due. For example, if you're 1 payment past due and choose the 2 payment (2-month) deferral plan, your next payment will be due in 1 month.
 

We'll send you a confirmation email after you set up your extension. Once your extension is processed, we'll send you an email and a letter covering further details.

When you make your first regularly scheduled payment after the extension period, it will first be applied to satisfy any accrued finance charges and then to the outstanding balance. How long it will take to pay the finance charges accrued during the extension period will depend on the amount and timing of any payments you make.

No, we won't charge additional late fees during your extension period.

Yes, your due date will advance based on the number of months you choose to defer. You can call us or check the vehicle details section of your Snapshot for your next payment due date and amount.

Call 1-888-925-2559 or chat with us online if you want an extension but can’t make a payment when you sign up online, and we'll try to help.

When you defer, we'll extend your next scheduled payment, as well as all remaining scheduled monthly payments, to give you more time. After the extension period ends, you resume making your regularly scheduled auto payments. Remember that a payment extension will also result in up to one or more additional monthly payments after your extension period due to the additional finance charges accrued during your extension period.

Yes, feel free to continue making payments during your extension to reduce finance charges. Paying during your extension won’t reverse your extension or impact its length, and it won’t affect the number of extensions you can take in the future, either.

If you've submitted an extension application that hasn't been processed, call us at 1-888-925-2559 to cancel. Keep in mind, you can only cancel your extension if we receive your request before we process your extension application.

If your extension application is processed, your payment due date is already pushed out. If you make a payment prior to the extended due date, we'll apply it to any accrued finance charges, then to your outstanding balance, as usual.

You'll need make the payment required to finalize your extension based on the amount quoted and agree to the terms.

Yes, if you're financing the purchase of your vehicle, finance charges will continue to accrue on the unpaid balance at the contract rate, and by deferring one or more payments, you'll pay more finance charges.

You may still be eligible for a modification after you extend. However, you’re allowed a limited number of extensions, so you should only take one when you know you really need it.

We're here to help you find what's best for you right now. Call 1-888-925-2559 or chat with us online to discuss other options that may be available for you.

If the payment you make for your extension returns, call 1-888-925-2559 or chat with us online to discuss options to replace that payment.

Deferring your payments won't extend the duration of GAP, maintenance, life, or disability insurance that may be included in your contract.

We'll base your extension on the status of your account at the time you requested it. Canceling payments that are scheduled to occur on or before the date you requested an extension could impact your account status, which may affect the length of your extension or when your next payment is due.

You can check the vehicle details section of your Snapshot to view your next payment due date and amount. You'll also receive a billing statement 19 days before your next payment is due.