Online Activity FAQs
FAQs
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After logging in , select your vehicle from your Snapshot to access your vehicle details page.
If your vehicle isn’t showing up when you log in, select Add a Vehicle from the Account menu. You can also give us a call at 1-888-925-2559 to add your vehicle.
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To view or cancel an online payment, log in and select your vehicle from your Snapshot.
From your vehicle details page, you can view all payments within Transactions at the bottom of the page or by selecting Payments and then selecting Transactions from the next screen.
You can also view your payment information on the mobile app. Download for iPhone and Android
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To see a complete payment breakdown including your monthly finance charges, log in and select Total Payment Due at the top of your vehicle details page.
To see the total amount financed, your finance charges year-to-date and more, see the payment details below the progress bar on the same page.
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Whether your managing your vehicle financing account online our on our app, you can check out your total balance, total payment due, and payment due on your Snapshot after logging in.
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No, you can't download account information to Quicken® at this time.
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To check payment status:
If you pay online or by text, log in , select your vehicle from your Snapshot, then Payments. You can check the status of your payment by selecting Transactions. If you don't see your payment, it wasn't scheduled.
You can edit or cancel any payment that isn’t in progress or hasn’t already been paid.
To edit or cancel online payments:
Keep in mind: you can only edit or cancel a payment if you're the person who scheduled it.
Online: log in and select your vehicle, then Payments, then select Transactions to view all your payments. Select the payment you wish to cancel, then choose Edit Payment or Cancel Payment from the Payment Details.
On our app: log in, tap Payments
You can view or cancel online debit card payments through CheckFreePay , a third-party provider.
Edit and cancellation schedule:
For payments scheduled on the current day:
Before 3 pm ET, you can edit or cancel any time until 2:59 pm ET.
Between 3 and 6 pm ET, you can edit or cancel any time until 5:59 pm ET.
Between 6 and 11 pm ET, you can edit or cancel any time until 10:59 pm ET.
After 11 pm ET, you can edit or cancel any time until 2:59 pm ET the next day.
For payments scheduled for a future date:
You can edit or cancel before 3 pm ET on your scheduled payment date.