Bill Pay FAQs

Most payees will stop sending a paper bill and only send an eBill to your Bill Pay account. Other payees continue sending paper bills through the mail in addition to sending eBills to you in Bill Pay.

We maintain relationships with thousands of companies and manage their contact information for you. If the address changes, these companies contact us directly.

You should continue to pay your paper statements until your first eBill from that payee arrives.

Depending on the payee, this can happen within minutes or may take up to one billing cycle. Each payee may have different rules about continuing to send paper statements; so it may be possible to receive paper bills and eBills depending on the company you select. You will receive an alert at your personal email address when you have new eBills ready to view in online banking, and can print copies of all your bills to retain for your records.

In Bill Pay, select the payee name you’d like to edit. Choose Edit Payee, update the details and select Save Changes.

Electronic bills (eBills) that you receive in Bill Pay are easy to pay. You'll see when your eBills are due in the details for your payee, and you can see a summary of unpaid eBills you've received in the past 45 days. You'll pay your bill right in online banking by entering the amount and selecting a scheduled delivery date.

Select a Scheduled Delivery Date that's before or on the date your bill is due, and it should be paid on time.

If you need to make your payments more quickly, we also have rush delivery options available for a fee for many payees.

When you discontinue your eBill service, you start receiving your bills directly from the company again.

• When you stop receiving eBills, any automatic payments that you set up to pay them are also canceled
• You may receive one or more eBills before the company stops sending them
• It can take an entire billing cycle before your paper bills resume

You can still pay your bills in Bill Pay, but you won't be able to access your bill online.

An eBill is an electronic version of your paper bill or statement that you can view and pay online. Many large companies, like your electric, phone, cable and major credit card companies can send you eBills.

You can receive, view and pay eBills in Bill Pay. You control the date and amount of your payment.

Some payees stop sending paper bills when they start sending eBills. Other payees continue to send paper bills in addition to eBills.

Yes. You can pay an eBill however you choose, such as by check or on your payee's website.

However, when you pay an eBill outside of Bill Pay, the status of the eBill remains unpaid. To change the status, you can mark the eBill as paid and add a note about how you paid it in the eBills details for your payee.

Select a Scheduled Delivery Date that's before or on the date your bill is due, and it should be paid on time.

The first available date in the Bill Pay calendar, will be the fastest a payment can be delivered to a payee.

First, you should verify the following information:

• You entered the correct account number and other details when setting up the payee
• You scheduled the payment on or before the due date
• Your Ally Bank account was in good standing and had a sufficient balance on the Scheduled Delivery Date

Once you've verified that your payment information was correct, call us at 1-877-247-2559, and we'll help you resolve the issue.

You can stop eBills any time after the company processes your request to receive them. You can manage your eBill options in the details for your payee.

An entire billing cycle may pass before your paper bills resume.

You can view paid eBills in the Activity for your payee.

When you add a payee that offers eBills, you'll see Go Paperless in the eBill details for that payee.

Enter the required information, and we send your request to the company.

If the company does not offer eBills, the Go Paperless option won't appear in your payee details.

We send payments electronically whenever possible. Most companies accept electronic payments.

If the payee can’t receive electronic payments, we mail a check to the payee for you.

If your normal billing cycle has passed and you still haven't received your eBill, contact your payee. Depending on billing cycles, the exact day you receive your bill each month may vary. Also remember that it may take more than one statement cycle to receive the first eBill from a payee.

Yes, you can edit any payment that isn’t Paid or In Progress.

You can edit a scheduled payment, but you should call us at 1-877-247-2559 if you find a mistake with a payment that is in process or paid.

You'll see when your eBills are due in the details for your payee, and you can see a summary of unpaid eBills you've received in the past 45 days. You can also subscribe to an alert to notify you of a new eBill by choosing Alerts in the details for your payee.

A payment may have failed because:

• The account number or payee address information was incorrect
• The payee couldn’t accept payment until a bill has been posted
• There was a problem with your account status with the payee

Call us at 1-877-247-2559 if your payment failed, and we’ll help you resolve the problem.

If a payee doesn't post your payment on time, we'll work with you to resolve the issue, as long as:

• The Scheduled Delivery Date you selected was on or before the bill due date
• The checking account you used to pay your bill was in good standing with sufficient funds on the Scheduled Delivery Date you selected

You can pay any company or person in the United States that you’d normally pay by check, automatic debit, or cash.

We don’t recommend using Bill Pay to make state and federal tax payments, or court-ordered payments.

There are several benefits of using Bill Pay:

• Convenience and security: Pay all of your bills securely in one place
• Mobile banking: Pay your bills anytime, anywhere
• eBills: Opt to receive an electronic version of your bill
• Schedule recurring payments: Set up automatic payments according to your preferred schedule
• Alerts: Get reminders about bill due dates and payment status

Choose Activity to see the status of all your payments in Bill Pay. Payments with a Paid status have been sent.

Payments that fall on a weekend or holiday will be made on the previous business day.

Your Scheduled Payments shows the adjusted payment date, which you can edit.

You can use Bill Pay if you have a Spending Account with us. Before getting started, be sure to gather your bills so you'll have payee names, account numbers and addresses handy.

Select Payments, then Bill Pay. Choose Add a Payee to enter your payee name, account number and other information.

Once you set up payees, you can schedule and make payments, set up bill alerts and view bill details online.

It is—there’s no charge to use Bill Pay with your Spending Account.

You have to have a Spending Account to use Bill Pay. To get started, choose Payments. Select Bill Pay, then add your payees.