Debit Cards & Checks FAQs

To ensure no interruptions of service when traveling internationally, please call us at 1-877-247-2559 to set up a travel notice for your account.

Yes. Your debit card PIN is different from your telephone banking PIN unless you’ve made them the same. If you make these numbers the same, know that when you change one the other is unaffected.

The expiration date is located near the bottom on the front of your debit card. We'll notify you at least 60 days before it expires and reissue you a new debit card with a new expiration date. You can use your current debit card until the last day of the month that it expires.

If you've enrolled in a mobile wallet with your current card, you'll need to re-enroll with your new debit card information. Once it's activated, your old debit card will automatically deactivate. You'll need to securely dispose of your old card.

If you requested checks or a debit card, your order should arrive within 10 business days after we receive your opening deposit.

If you didn't request checks or a debit card while opening your account, please call us at 1-877-247-2559 to place your order.

When re-ordering standard checks, your order should arrive within 10 business days after your request is submitted.

Call us at 1-833-414-4855 (or +1-757-917-2559 if outside the U.S.) to reset or change your PIN using our automated system.

You'll need to provide the last 4 digits of your debit card number and the debit card expiration date.

If you need further assistance, call Ally Customer Service at 1-877-247-2559.

To protect your account, you need to call from the phone number we have on file for you.

There's no charge when you order standard Ally Bank checks. When you're running low, you can request additional checks online or by calling us. If you'd like to order custom checks, call us at 1-877-247-2559.

Call 1-833-414-4855 or +1-757-917-2559 if outside the U.S.

Make sure you have your card with you. You'll also see this phone number listed on the sticker on your card. For security purposes, you need to call from the phone number we have on file for you.

We'll prompt you to set a PIN if you are activating your card for the first time. When you finish, remove the activation sticker and sign the back of the card.

If you need to contact us while traveling internationally, you can call us collect at 1-757-247-2559. Other mobile carrier fees may apply.

When you swipe your debit card to pay for a purchase, the card reader will usually ask if you'd like to get cash back. Then you'll be asked to enter the amount and your personal identification number (PIN) — the same one you use for the ATM.

The cash back amount is added to the total price of the transaction. For example, if you buy $18 worth of merchandise and ask for $20 cash back, you will pay a total of $38 ($18 + $20) with your debit card and receive $20 in cash along with your purchases.

Our 24/7 Fraud Service Center will automatically send you an email or text if we detect suspicious activity on your Ally Bank Debit MasterCard®. You can verify the transactions with a quick reply, or get in touch with us if you don’t recognize the charge.

When we detect suspicious activity on your Ally Bank Debit MasterCard®, our 24/7 Fraud Service Center will automatically send you an email or text notice asking if the transaction is fraudulent. You can verify the transactions with a quick reply, or get in touch with us if you don't recognize the charge.

We monitor your transactions and try to alert you about possible fraudulent activities by text or email. If the transaction is valid, you can verify the purchase and continue using your debit card. If it's a fraudulent transaction, you can report it by following the directions in the text or email we send.

There's no need to sign up. You’re automatically enrolled when you have an Ally Bank Debit MasterCard®.

We will notify you at the verified email or phone number connected to your account.

If you have more than one card added to Microsoft Wallet and would like to choose Ally Bank Debit MasterCard® as your default, simply tap on the card and select Set as my tap to pay card.

Keep in mind, if you add Ally Bank Debit MasterCard® to Microsoft Wallet first, then it's already the default payment method.

Once you add and verify your Ally Bank debit card information, you're ready to make a purchase:

• Hold your device near the merchant’s card reader
• Select your Ally Bank debit card
• Authorize the payment using biometrics or your passcode

You can also use your device to pay within select apps. Simply choose Apple Pay at checkout and place your finger on Touch ID.

Call us immediately at 1-877-247-2559 and let us know. We'll take the necessary steps to make sure it can't be used to make purchases.

Currently you can use Google Pay on mobile devices with Android 4.4 (KitKat) or higher.

Instead of using your debit card number, Apple Pay assigns a unique number to your device that's used to process purchases. Also, access to Apple Pay is protected by biometrics or a passcode. If the merchant asks for the last 4 digits of your card after you make a purchase, use the last 4 digits of the Device Account Number. You can find this under your Ally Bank debit card number in your Apple Pay account.

Instead of using your actual debit card number, Samsung Pay assigns a unique number to your device that used to process your payment. Also, access to Samsung Pay is protected by biometrics or a four-digit code. If the merchant asks for the last 4 digits of your card after you make a purchase, use the last 4 digits of the Device Account Number. You can find this under your Ally Bank debit card number in your Samsung Pay account. For added security, keep the Find My Mobile app on. If your phone is ever lost or stolen, you can use it to instantly lock your device from anywhere, secure it with a new password or wipe it clean of your personal information.

The EMV chip adds an extra layer of security to your in-store debit card purchases. The EMV chip stores cardholder information and provides additional encryption when used at chip-enabled terminals.

To use, simply insert your card face up in the terminal and leave it there while the transaction is processed. Once your transaction is complete, you'll see an alert on the terminal when it's okay to remove your card.

You can still swipe your card for debit purchases at non chip-enabled registers or anywhere Mastercard is accepted.

Open the Google Pay app on your device and follow the instructions. After your Ally Bank Debit MasterCard® information is verified, we’ll send an alert to confirm it's been successfully added to Google Pay.

Google Pay comes preloaded on most devices. If you can't find it on your phone, you can download it from Google Play.

If you added your Ally Bank Debit MasterCard® to Google Pay first, then it's already the default payment method. If not, you can change the default card in the Google Pay app on your phone.

Select the Google account associated with your Google Pay information, then tap the card you want to use and select Set as default card. Or, select and drag the card to the default card section at the top of the app's Home screen.

Once you add and verify your Ally Bank debit card information, you’re ready to make a purchase:

• Open the Samsung Pay app
• Select your Ally Bank debit card
• Authorize the payment using biometrics or your four-digit code

Hold the back of your device over the in-store card reader

Go to the Samsung Pay app on your device and follow the instructions. After your Ally Bank Debit MasterCard® information is verified, we'll send an alert to confirm it’s been successfully added to Samsung Pay.

Samsung Pay doesn't have the option to select a default card. When you open the Samsung Pay app, the most recently used, viewed or added card will display. To choose another card, swipe left or right.

Open the Microsoft Wallet app on your device and follow the instructions. After your Ally Bank Debit MasterCard® information is verified, we'll send an alert to confirm it's been successfully added to Microsoft Wallet.

Note: Microsoft Wallet comes preloaded on the Lumia 950 or 950 XL.

Currently you can use Apple Pay on:

• iPhone 6®/6s Plus (with iOS 8.1 update)
• iPad Air 2® and the iPad mini®

You can also use your iPhone 5s to make payments as long as it’s used with the Apple Watch®.

Open the Wallet app on your iPhone or iPad and follow the instructions. After your Ally Bank Debit MasterCard® information is verified, we’ll send an alert to confirm it’s been successfully added to Apple Pay.

Google Pay works with devices using Android 4.4 or higher that have Near Field Communication (NFC) and Host Card Emulation (HCE) support, while Samsung Pay works with certain Samsung devices and uses Magnetic Secure Transmission (MST), as well as NFC technology.

Both offer a very similar experience and are equally secure. To learn more about the technologies they use and which may be better for you, visit Samsung.com/pay or Android.com/pay.

Once you add and verify your Ally Bank debit card information:

• Unlock your phone
• Hold the back of the device against the merchant's card reader

Keep in mind, you don't need to open the app to make a purchase.

If you added your Ally Bank Debit MasterCard® to Apple Pay first, then it’s already the default payment method. If not, you can change the default card in your Wallet app:

On iPhone:

• Select your Ally Bank Debit MasterCard®
• Hold your finger on the card and drag it to the front of the cards in the Apple Pay section

On iPad:

• Select Default Card under Transaction Defaults
• Choose your Ally Debit MasterCard®

Currently you can use Samsung Pay on:

Galaxy S7 edge
Galaxy S7
Galaxy S7 active
Galaxy S6 edge+
Galaxy S6 edge
Galaxy S6 active
Galaxy S6
Galaxy Note 5

Instead of using your actual debit card number, Google Pay assigns a virtual account number to your device. Your card details are never stored on your phone or shared with merchants when you make a purchase.

If the merchant asks for the last 4 digits of your card after you make a purchase, use the last 4 digits of the Device Account Number. You can find this under your Ally Bank debit card number in your Google Pay account.

For added security, keep your Android Device Manager on. If your phone is ever lost or stolen, you can use it to instantly lock your device from anywhere, secure it with a new password or wipe it clean of your personal information.