Login FAQs

A word or phrase that reminds you of your password if you forget it.

It’s a 6-digit code that you can ask us to send in a text message or email when you log in from a device we don’t recognize. The code can only be used once, and expires 20 minutes after it’s sent.

It depends how the code was sent. If it was sent as an email, it may take a few minutes to arrive (remember to check your SPAM folder). If the code was sent as a text message, it normally will arrive within a few seconds. If it has not arrived yet, try sending it again. If you have set up another option to receive security codes you can try sending it to that email address or phone number.

From the online banking login screen:

1. Select the Forgot your password? link beneath the box where you would enter your password.
2. Enter your Username and Social Security #.
3. Choose Email my password hint to have your password hint emailed to you at the address you provided for your account, or Create a new password to create a new password online.

Forgotten or blocked username:
If you’ve forgotten your Ally Bank username or if it’s blocked, simply call us 24/7 at 1-877-247-2559 to have it reset.

Forgotten password:
Go to the Forgot username or password? link at the bottom of the home page Login box and choose password to have your password hint emailed to you or to reset your password.

Once you log in to online banking, choose your name (or Profile if you're on your mobile device), then select Profile and Settings. Choose Security Code Delivery to update your delivery options. For your protection, you can't change where you receive security codes until you enter your password.

AT&T, Verizon Wireless, Sprint, T-Mobile®, Alltel, Nextel, Boost, U.S. Cellular, MetroPCS, nTelos, ACS Wireless, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, Cox Wireless, Appalachian Wireless, GCI Communications, Golden State, Illinois Valley Cellular, Keystone Wireless, Inland Cellular, NEPA, Nex-Tech Wireless, Thumb Cellular, United Wireless, West Central Wireless, Cellcom, C Spire Wireless, Cricket, Cincinnati Bell Wireless and Virgin Mobile.

We don't charge a message delivery fee, but standard message and data rates from your carrier may apply. Check with your provider if you have any questions about your plan and the cost of receiving text messages.

Yes. You can register as many computers as you want. To register another computer simply log in from it. After you enter your security code you’ll be given the option to register the computer.

You’ll only receive a text message containing a security code when you request it to be sent.

It depends on the type of computer you’re on. If you’re on a personal computer that you use frequently it’s a good idea to register it. If you’re on a friend’s computer or a computer used by the public you should not register it.