Mobile Web & App FAQs

Yes. You can use your mobile device to transfer money within your Ally accounts or between your Ally account and accounts you have at other institutions.

When using Mobile Banking, there are things you can do to protect your accounts and sensitive information.

• Never give out your Online Banking password
• Memorize you username and password. Never store it on your mobile phone or write it down on a piece of paper that you carry with you.
• Choose passwords that would not be easy for others to guess. This includes information that could be found on social sites or public information, such as your name or a family member name, phone number, birthday or pet name.
• Establish a security code (sometimes called a passcode) to access your mobile phone. This locks your phone after it's been idle for a while and won't allow anyone to access it who doesn't have the code.

Ally doesn't store any personal or account information on your phone. Never email your personal information to anyone, and make sure you don't keep your username, password or account information in the notepad or address book of your phone.

If your phone is ever lost or stolen, you should notify your carrier right away. No one can get to your Ally Bank account information without knowing your username and password, but you can always call us at 1-877-247-2559 and we can reset your login information right over the phone.

We use the same nicknames in Mobile Banking that we do in Online Banking, so you'll need to log in at allybank.com to change them.

Yes. To make a deposit using your mobile device, launch the Ally Mobile Banking app, log in, and tap Make Deposits. Snap a picture of both sides of your endorsed check, upload the images, and submit your deposit.

With Ally Mobile Banking, you can:

• Make deposits
• Pay your bills
• Transfer money within your Ally accounts, or between your Ally and non-Ally accounts
• Find nearby ATMs and cash back locations
• View your balances and search transaction history