Our security approach.
How our security approach protects you.
Keeping your accounts and personal information secure is our priority. For your protection, only people who need your information to do their jobs have access to the personal details you provide us. Our layered security strategy might seem complicated, but understanding how it works might give you some peace of mind.
Technology that helps us stay ahead.
Antivirus and anti-malware protection
This type of protection helps detect and prevent viruses and malicious software.
Firewalls
These network security systems help block unauthorized access.
Transport Layer Security (TLS) encryption
We use encryption technology to create a secure connection with your browser to help keep your information safe when you log in, complete an application or enroll in online services. For security reasons, we may block access to ally.com if your connection is associated with suspicious activity. This includes certain VPN providers, internet relays, or public networks associated with activities that could potentially put your information at risk. We encourage you to directly connect to ally.com over a secure and trusted network.
Multi-factor authentication
When we need additional verification, we activate extra security measures like sending a security code to a device that you've registered.
Free antivirus and anti-malware software
Ally Bank customers can download and install Webroot® SecureAnywhere™ at no cost on up to 3 devices.
Your data, under lock and key.
Account monitoring
Our company monitors your online account activity for potential fraud.
Site and app review
We review websites, app providers like the App Store℠ and Google Play™ and other areas online to detect phishing, malware and fraudulent apps that are targeting Ally and our customers.
Automatic logout
We automatically log you out of your secure session after a period of inactivity to help protect you against others accessing or using your online accounts.
Credential confidentiality
We don’t share your usernames and passwords – and we strongly recommend you don’t share them either.
Online and mobile security guarantee for Ally Bank.
At Ally Bank (Member FDIC), we guarantee that you will not be liable for any unauthorized Online or Mobile Banking transaction as long as you report the unauthorized transaction by calling us at 1-877-247-2559 within 60 days from when your statement is made available.
If you think your Ally account has been comprised, call our fraud hotline at 1-833-226-1520 .