Personal security tips.
Scammers will do anything to get your information. Don’t take the bait.
Here’s a couple of ways they’ll try to reach you.
Don’t fall for phishing emails.
They’re fraudulent emails made to look like they’re coming from a real person or business. If it looks fishy, don’t open links or attachments and don’t share your personal information.
If an email appears to be from us but looks suspicious, call us at 1-833-226-1520 .
Don’t respond to smishing texts.
Scammers will try to pique your curiosity with a deceptive text message too. It’ll usually have an urgent or threatening tone asking you to complete a task ASAP. If you think you’ve received a scam text, send it to 7726 (SPAM) to notify your cell phone provider.
Text messages from us will always include one of these short codes: 25593, 86975, 76128 or 87175.
Don’t listen to vishing calls.
Fortunately, you can sign up with your wireless provider to have incoming calls labeled as “scam likely” to help you avoid scammers. But it’s important to stay on guard. If you’re suspicious, call the company directly.
If you call us, we’ll send you a security code to verify your identity.
Make it harder for scammers to guess your passwords.
Here’s some tips to help keep yours protected.
Use a different password for each account. Make them unique with uppercase letters, lowercase letters, numbers and special characters.
Don’t store your passwords on paper or on devices.
Never share usernames and passwords with people or businesses.
We’ll never ask for your password. If we detect a threat to your account, we’ll ask security questions or send you a security code through email or text.
Protect yourself from fraud and identity theft 24/7.
Whether you’re online or offline, these tips may reduce your chances of falling victim to scammers.
Ways to stay safe online:
Set up automatic updates.
Use the most current versions of your operating system, software and web browser to protect your devices against vulnerabilities.
Don't automatically connect to Wi-Fi/Bluetooth and turn off your sharing settings when possible.
This helps protect your devices against security risks in public spaces.
Question QR codes.
Scammers have been known to put malicious QR codes on top of ads that’ll automatically download malware onto your mobile device.
Ways to stay safe offline:
Use caution at the ATM.
Make sure other people can’t see the keypad while you're entering your PIN.
Use direct deposit and Auto Pay.
It’ll reduce the risk of a scammer obtaining your account number.
Shred your junk mail before you throw it away.
Scammers can use the details on a credit card offer to access your accounts or make new ones.
Be aware before you share.
Social media is a gold mine for scammers trying to steal your information. Remember, if it’s online once it’s online forever.
Think twice before you post. Don't post photos that might include your debit/credit card, driver's license or other personal information.
Save your selfies. Turn off location tags on social sites and post vacation photos after your trip to not alert thieves you’re away from home.
Go for quality not quantity. Be selective about who you connect with on social media and only share posts with friends and known connections.