The safety of your financial information is our top priority. That’s why it’s important that we at Ally Bank use a combination of cutting-edge technology and industry best practices to ensure the security of your personal and financial information.
How Ally keeps your information safe
These are the security measures we take to provide a safe banking experience.
Multi-factor authentication measures
Multi-factor authentication, or MFA, adds an extra layer of security by requiring two or three different authentication factors. For example, after entering your password or PIN to log in to a website, you may be prompted to enter a code sent to your registered device. This process is also known as two-factor authentication.
Quick tip: Remain vigilant of social engineering scams that attempt to intercept security codes and can allow criminals to gain access to your bank accounts. If you receive a suspicious text or email, don’t engage and report it to the proper authorities.
Antivirus and anti-malware protection
These programs help detect and prevent viruses and malicious software. We use up-to-date programs to weed out malware and prevent viruses from spreading.
Quick Tip: Ally Bank customers can download and install Webroot® SecureAnywhere™ at no cost on up to three devices.
Firewalls
Firewalls screen data coming in and out of computer networks, blocking unauthorized access and stopping traffic from unsafe internet sources.
Secure Socket Layer (SSL) encryption
SSL encryption secures your connection on a browser when logging in, applying, or registering for services. To ensure SSL is active, look for the lock symbol or “https” in the page's address bar.
We do not share your usernames or passwords with anyone. (And you shouldn’t either.)
Cookies
We use cookies (text stored on your computer by your browser) to recognize your device after your initial login. If you log in from a new device or delete cookies, you'll need to provide extra information.
Credential confidentiality
We do not share your usernames or passwords with anyone. (And you shouldn’t either.)
Automatic logout
We automatically log you out of your secure session after a period of inactivity to help prevent others from seeing or using your online accounts.
Biometric authentication
We also have integrated fingerprint authentication into their mobile banking apps. Other forms of biometric security measures could include facial and voice recognition. These verification methods are easy to use and hard for criminals to replicate.
Limited liability
Depending on the terms of the policy, your liability for unauthorized transactions is limited. In other words, if you report unauthorized transactions on your account in a timely manner, the charges may not be your responsibility.
Account monitoring
We are constantly monitoring online account activity for potential fraud. In the event of an attempted breach, we act quickly to mitigate the situation.
Tips for enhancing your online banking safety
In addition to these common practices, here are key tips to help you protect your financial information:
Regularly monitor your accounts
Frequently check your account statements and transaction history to spot any unauthorized activities. Early detection allows you to report suspicious transactions promptly and take necessary actions.
Avoid public Wi-Fi for banking transactions
Public Wi-Fi networks are often unsecure, making it easier for hackers to intercept your data. Avoid accessing your bank accounts or conducting financial transactions over public Wi-Fi. Use a secure, private network or your mobile data connection instead.
Keep your devices updated
Regular software updates help protect your devices from vulnerabilities that cybercriminals might exploit. Enable automatic updates to ensure your devices are always running the latest, most secure versions of their operating systems and applications.
Serious about security
Staying safe online is always important, but when it comes to your finances, the stakes are even higher. Take the time to understand what you can do to keep your information safe too, so you can go about your online business with peace of mind.
